The Model was developed by the European Foundation for Quality Management (EFQM)
and is based on good practice from thousands of organisations. A slightly
adapted version of the core Model is designed for use in the public and
Use of the Model involves a self-assessment asking searching questions about
each area of the organisation’s business - covering an organisation’s results
and the approaches needed to achieve those results. This assessment leads to a
prioritised improvement action plan and (if desired) agreed scores for each part
of the Model, which give a useful comparison with other organisations’
What the Model Covers:
How leaders develop and facilitate the achievement of the mission and
vision, develop values required for long term success and implement these via
appropriate actions and behaviours, and are personally involved in ensuring that
our management system is developed and implemented.
Strategy How the organisation implements its mission and vision
via a clear stakeholder focused strategy, supported by relevant policies, plans,
objectives, targets and processes.
How the organisation manages, develops and releases the knowledge and full
potential of its people at an individual, team based and organisation wide
level, and plans these activities in order to support our policy and business
plan and the effective operation of its processes.
& Resources How the organisation plans and manages its external
partnerships and internal resources in order to support its policy and strategy
and the effective operation of its processes.
How the organisation designs, manages and improves its processes in order to
support its policy and strategy and fully satisfy, and generate increasing value
for its customers and other stakeholders.
results What the organisation is achieving in relation to its
Results What the organisation is achieving in relation to its
Results What the organisation is achieving in relation to
local, national and international society as appropriate.
Performance Results What the organisation is achieving in
relation to its planned performance.
This overview of the organisation’s achievements and the factors driving
those achievements makes the Model a uniquely power tool.
The Model and other quality schemes
The Government promotes four main quality scheme: The Excellence Model, Charter
Mark, Investors in People and ISO 9000.
Unlike the other schemes which concentrate on specific aspects of quality,
the Model provides an overall framework for an organisation’s activities, while
Investors in People, Charter Mark and ISO 9000 look in more detail at ways of
improving performance. The Model helps its users to ask the right questions. The
other three schemes help with the answers. The Excellence Model gives you an
overview. The others concentrate on particular areas.
Benefits of using the Model
Using the EFQM Excellence Model for self-assessment provides you with a powerful
framework to take forward continuous improvement in your organisation. It
a rigorous and structured approach to
an assessment based on facts and not
a means to achieve consistency of
direction and consensus on what needs to be done
a means to integrate various quality
initiatives into normal business operations
a powerful diagnostic tool
an objective assessment against a set
of criteria which has become widely accepted across Europe
a means of measuring progress over
time through periodic self-assessment
improvement activity focused where it
is most needed
a means to create enthusiasm amongst
the people within the organisation, involve them in the improvement process and
give fresh impetus to their pursuit of business excellence
opportunities to promote and share
excellence approaches within different areas of the organisation and with other
opportunities to recognise both progress and outstanding levels of achievement
through internal awards
a link between what the organisation
needs to achieve and the strategies and processes needed to deliver its