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MBA Topics >
change management >
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1. Change Overview |
Change objectives: what are the overall change
objectives (narrative and “numerical” description)?
What are the primary means by which the objectives
will be achieved?
What is the sequence and timing of change/roll out?
(“Big picture” description of what will happen when)
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2. Business Benefits |
What are
the business benefits? (Cost, profit, other) and when
will they be realised?
What must
happen to achieve these benefits?
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Leadership style;
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Values &
culture;
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Work
Processes and/or systems;
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Structure
and Role design;
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Capabilities/competencies;
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Reward &
Performance Management (objectives, monitoring,
coaching, assessment);
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HR
Processes (recruitment, succession planning etc.)
Who is
critical for successful implementation?
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Who are
the key stakeholders?
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What are
their issues/worries/concerns?
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What are
their hopes/expectations?
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Therefore, what actions are required to ensure
success?
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3. Change Action Plan |
What are
the key actions required? What is the timing,
responsibilities, critical path, milestones?
Actions Who When
Dependencies/Critical Path
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4. Change Infrastructure |
What are
the roles for achieving change?
Roles
Accountabilities Success Measures
Reward
What
processes will be used to manage the change (e.g.
communication, challenging, monitoring, making the
change happen)?
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